Leach
By Numbers
A year in review from display specialists Leach
2018
Leach recently conducted its annual customer satisfaction survey and industry insight survey. We are now proud to present these results, alongside a unique industry insight…
Our Performance
97% rated the quality of products Excellent or Good
61% asked
rated Excellent
36% asked
rated Good
Our Performance
97% rated our communications Excellent or Good
59% asked
rated Excellent
38% asked
rated Good
Our Performance
94% of customers said that our delivery service consistently met their expectations
Our Performance
98% rated their overall experience as either Excellent or Good
57% asked
rated Excellent
41% asked
rated Good
Our Performance
Net Promoter Score = 69
Industry average = 26
Industry Insights
Which of the following do you think will pose the biggest challenges for retailers over the next 12 months?
Other challenges uncovered by the research included merchandising (22%), POS displays (15%) and window dressing (12%).
39%
Service levels
38%
In-store Technology
23%
Floor Space
Industry Insights
78% of research participants believe that it’s no longer about the size of a store – it’s what you do with a space that counts
Industry Insights
When the topic of retailers’ interior budgets was discussed…
59%
believed that they are stretched too thinly
34%
sat on the fence
7%
thought they were adequate
Industry Insights
When selecting a graphic display solution for your space, what is your main priority?
24%
Quality Graphics
10%
Ease of Installation
19%
Price
10%
Reuseability
11%
Durability