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GAP Milan

Leach
By Numbers

A year in review from display specialists Leach

2018

Leach recently conducted its annual customer satisfaction survey and industry insight survey. We are now proud to present these results, alongside a unique industry insight…

97% rated the quality of products excellent or good

Our Performance

97% rated the quality of products Excellent or Good

61% asked
rated Excellent

36% asked
rated Good

97% rated communications excellent or good (1)

Our Performance

97% rated our communications Excellent or Good

59% asked
rated Excellent

38% asked
rated Good

FL65 - Retail

Our Performance

94% of customers said that our delivery service consistently met their expectations

98%

Our Performance

98% rated their overall experience as either Excellent or Good

57% asked
rated Excellent

41% asked
rated Good

nps

Our Performance

Net Promoter Score = 69
Industry average = 26

The GAP flagship store front

Industry Insights

Which of the following do you think will pose the biggest challenges for retailers over the next 12 months?

Other challenges uncovered by the research included merchandising (22%), POS displays (15%) and window dressing (12%).

39%
Service levels

38%
In-store Technology

23%
Floor Space

78% of research.....

Industry Insights

78% of research participants believe that it’s no longer about the size of a store – it’s what you do with a space that counts

retailers

Industry Insights

When the topic of retailers’ interior budgets was discussed…

59%
believed that they are stretched too thinly

34%
sat on the fence

7%
thought they were adequate

When selecting a graphic display....

Industry Insights

When selecting a graphic display solution for your space, what is your main priority?

Asset 5

24%
Quality Graphics

10%
Ease of Installation

19%
Price

10%
Reuseability

11%
Durability

Part of the Chargeurs Group

Dyson Wood Way
Bradley

Huddersfield
West Yorkshire
HD2 1GN

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