Leach by Numbers

In 2017 our innovative graphics and display solutions made an impact upon major brands, retailers, exhibitions and commercial interiors across the globe – all in our 10th year of consecutive growth.

In a recent customer satisfaction survey we asked all Leach Impact customers to rate our business in terms of quality, communication and service levels during the previous 12 months. These results are now showcased via our ‘Leach by Numbers’ – and provides some scale to the graphics and solutions we manufacture and install each day, to the benefit of over 1000 customers…

Last year our in-house installation team completed over 2,500 installation across 10 countries – putting our graphics and expertise on a true global scale

In 2017, up to 5km of LEDs were used each week for our Vision Lightboxes, that’s enough to cover the length of Oxford Street, twice!

Our Quality

95% of customers rated the quality of our products and/or solutions as either Excellent or Good

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Our Communications

93% of customers rated the quality of our communications and order process as either Excellent or Good

Our Delivery Service

92% of customers said that our delivery service consistently met their expectations

Net Promoter Score

Net Promoter Score Rankings:

0-50 is described as 'Good'
50-70 'Excellent'
70+ 'World-Class’

Overall Experience

96% of customers rated their overall experience of working with Leach as either Excellent or Good

Products & Services

How our customers described Leach’s products and services throughtout the previous 12 months

In 2017, 310km of silicone edge extrusion was stitched to our fabric graphics, that's enough to stretch the entire length of Belgium!

A huge 60,000 square metres of STIK magnetic wallpaper was produced in 2017. This would cover the football pitch at Wembley Stadium 8 times!

A total of 120,000 square metres of fabric print was produced in 2017 - enough to cover three lanes of the M62 Eastbound from J25 (Huddersfield) all the way to J32 (Pontefract/Castleford)

Excellent personal service by very personal people.

Leach are an extremely responsive company that endeavours to satisfy their customer. The quality of product they supply are of the highest possible and the best I have found to this date.

I have worked with great success with Leach for over 30 years. I consider Leach to be a trusted partner. We regularly compare products, service and pricing with other suppliers but Leach win on quality and have an intuitive understanding of our needs.

Great service levels with a product to match.

Leach provide good quality and very cost effective products which give our retail designs the impact we desire. The sales team are always quick to respond to both new business enquiries and on-going maintenance requests.

A fantastic well established company who always go the extra mile and keep abreast of products.

I couldn't recommend them any higher.

They always guarantee high quality, great efficiency, and a personalised service.

In 30 years of working with sign manufacturers I have never found a company that is so helpful, and supplies an excellent product, really promptly.

The attention to detail goes beyond the standard services delivered by other printers.

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